VIP PC applications
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Daniel Boyle Scholarship Fund
Select the telephone system that is right for you.
ESI Communication Servers
innovative approach to digital and IP communications. The science behind the
switch is sophisticated in its simplicity: Design a platform with the
flexibility to support digital functionality with the ability to be configured
as a purely IP-based communications system. It’s ideal for any business that
wants the familiarity of digital telephony, the benefits of full
IP-to-the-desktop, or anything in-between.
( we supply the parts and you install the system )
One of these all-digital, all-in-one phone systems is
almost certainly what your office needs.
Our advanced multi-site solution lets you use your data network to
interconnect numerous ESI phone systems as if they were one big system.
Remote IP Feature Phone
It’s a fully featured office phone that can be installed just about anywhere you
can have a broadband connection.
For use with only certain, properly equipped ESI phone systems.
VIP and VIP Professional
VIP PC Attendant Console
The name VIP means
Visually Integrated Phone.
It works within Microsoft® Outlook® to help you manage your ESI voice
mail and contacts from your PC.
adds still more features, such as auto-recording*, text-messaging, and
color-coded monitoring of station status.
Be sure also to check out our other VIP Professional-compatible
VIP PC Attendant Console,
which greatly simplifies managing any busy office’s call traffic;
to maximize your customer service when used with ACD-equipped ESI phone systems;
which allows you to connect with your ESI Communications Server from a PC via
nearly any broadband connection.
VOIP Telephone Systems
Communication Server family allows you to select VOIP or digital systems
Communications Server architecture provides a robust infrastructure for both
LAN1-based IP telephony and remote IP applications.
Communications Servers’ IP capabilities are supported by compliance with
major industry standards. ESI employs all applicable standards to ensure
that, regardless of location, ESI Communications Server IP users experience the
best audio quality.
Datagram Protocol (UDP).
• Layer 3
QoS support via DiffServ (Differentiated Services).
compression methods of G.711 (for locally installed IP stations), G.726 (for
remotely installed IP stations and VIP Softphone), and G.729 (for Esi-Link
100Base-TX Ethernet interfaces.
• Layer 2
Quality of Service (QoS) support through compliance with 802.1p for voice packet
prioritization and 802.1q for VLAN (Layer 2) support.
Power over Ethernet.
Host Configuration Protocol (DHCP) for IP address conservation within a
Initiated Protocol (SIP) to support SIP-compliant third-party IP telephones.
Powerful voice mail capabilities
The integrated voice mail system includes up to 16 always-available channels
and includes ESI’s exclusive Quick Groups™, Quick Move™ and Virtual Mailbox
ESI Digital Feature Phone, 24-Key or 48-Key
ESI 48-Key IP Feature Phone — Connects via LAN
ESI 48-Key Remote IP Feature Phone — Connects via WAN or Internet.
Standard analog sets
Advanced phone features
Some examples include ESI’s enhanced Caller ID*,
live call recording and screening, ACD, Esi-Dex™ speed-dialing, built-in
message-on-hold and Verbal User Guide.
Multiple systems can be interconnected across an enterprise’s dedicated WAN,
creating virtually seamless connectivity among multiple offices. While some
competing systems are unable to provide more than bare-bones phone features
in such arrangements, distant extensions operate across your Esi-Link
network as though they were local, providing one-button dialing, simplified
call transfer, conference calling, and message sharing.
Remote Feature Phone capability
With the rapid growth of DSL and other broadband services, fully functional
Remote IP Feature Phones can be deployed to small remote locations such as
local sub-offices or telephone workers desktops at home.
One cabinet contains a phone system, voice mail/automated attendant and
automatic call distributor, all working together as an integrated whole.
message-on-hold (MOH) recordings
This feature provides a professional sound without licensing fees. Use the
three supplied music tracks, or record and use up to five of your own.
Provides extensive call routing, including directories, automatic day/night
operation, off-premises transfer, pager notification and more.
Automatic call distribution (ACD)
ACD places sales or service personnel in departments and either (a.) routes
a call to the longest-idle agent or (b.) places the call on hold if all
agents are busy and then immediately connects when the first agent is
available. Constantly updates IP Feature Phone display regarding queues and
Highest voice quality
Records voice messages with 64-kilobit-per-second sampling, for the highest
quality sound a telephone line can carry.
Delivers detailed reports at the touch of a key and provides SMDR.
(Basic Telephony Service.) Provided through the connection between the
workstation and the host ESI Feature Phone.
Lets larger offices make fullest use of broadband lines.
30 fully functional analog ports
Each allows voice mail, park/retrieve, transfer, page, call waiting,
off-premises message delivery and more.
Includes the ability to include up to 24 people in conferences, and a
conference may contain up to four parties; so an E-Class system can support
six conferences of four parties each (or eight conferences of three parties
Calls any number from three separate lists (personal, station and system);
uses Caller ID information or direct keypad entries.
Intelligent Call Forwarding™
Forwards calls to you when you’re away from the office and sends along the
real caller’s original Caller ID**
information (if it’s someone calling from another extension on your phone
system, you even see his/her extension number), so you can see who the real
Dedicated overhead paging interface
Allows intra-system paging through the speaker built into the ESI Feature
Phone or through an ancillary overhead paging system.
Built-in QoS (IP)
Quality-of-service control, built into the system, mitigates network data
bursts’ effects on voice quality.
Optional IVX Presence Management
ESI’s Personal Call routing
Time and attendance logging (further enhanced by the Time and Management
Voice mail features
128 built-in voice mail channels
“Always-on” channels available for voice mail, auto attendant, call
recording without using system trunks of station ports.
Off-premises message delivery
Delivery to a cell phone or home phone combined with pager notification, for
extensive notification capability.
Can deliver higher-priority messages first.
Message Recycle Bin (undelete)
Remembers, and can restore, each mailbox’s 10 most recently deleted
When a user wants to share a message with several other users, this feature
lets the user do so by just pressing VOICE MAIL and the appropriate station
Press a station key during live recording to move the message
automatically to that user’s mailbox.
Virtual Mailbox Key
A programmable function key “tied” to any mailbox; allows simplified
monitoring of a second mailbox.
Multiple personal greetings
Pre-record up to three greetings and assign them to a programmable key for
Allows a caller forwarded to a user’s voice mailbox to page the user over
the user’s business’s internal overhead paging system.
Lets one station user QuickPage another station by pressing a designated
QuickPage key followed by either a station extension or a programmable key
set for a station.
Make it possible to give voice mail to personnel (such as those in outside
sales or manufacturing) who may not have actual extensions assigned to them.
A guest mailbox can be handled like a regular extension (e.g., listed in the
directory, assigned a station key, etc.).
These can be used to give callers information on a variety of different
subjects by “publishing” these mailbox numbers.
The broadcast mailbox is used to leave a single message in all of the
system’s station users’ mailboxes.
ESI Comunication Server can support up to 64 group mailboxes with up to 200
members each. Users can set or change the list of group mailbox members.
On a mailbox-by-mailbox basis, the system can be programmed to call an
off-premises number or another extension to deliver messages and/or dial to
an external commercial paging network to activate a user’s pager.
Cascade paging mailboxes
Ten cascade paging mailboxes can be assigned to anyone who requires
escalating levels of paging beyond the single level available in all user
Q & A
Ten question-and-answer (Q & A) mailboxes can store to 10 questions each.
The individual answer segments recorded by the caller are stored as a single
message, with the answer segments separated by short beep tones.
Works with Microsoft Outlook
Provides on-screen call control, voice mail management, contact
Much more than simply unified messaging
Auto attendant features
levels, 100 branches
The many branches allow setup of a more caller-friendly answering
environment, including a company directory.
Virtually unlimited call routing — Includes off-premises transfer, pager
Display shows both calls’ Caller ID information; user can toggle between
calls by pressing the FLASH key.
Enhanced Caller ID
ESI’s patented enhancements allow one-keystroke return of a call as well as
quick addition of the caller to the user’s speed-dial list.
One-touch access to a number of features
This lets the user press dedicated keys rather than having to remember
multi-key codes. To access voice mail, the user just presses VOICE MAIL; to
perform a conference call, CONF; or, to transfer a call, TRANSFER.
Esi-Dex built-in directory
Works with Caller ID to keep an alphabetical speed-dial list; accessible
with a keystroke and shown on the display.
Three separate speed-dialing lists: personal, station and system.
Users can make entries directly from the IP Feature Phone keypad, as
well as scroll through lists (to save time, users can select which names
to view within each list).
Allows review of Caller ID data of an extension’s last 10 unanswered calls
in which each caller didn’t leave a message. The user can return each call
by pressing one key.
Record a conversation, conference call or personal reminder memo for later
playback, as well as moving or copying to others’ mailboxes.
Works like a home answering machine; the user can listen to a message while
someone leaves it. The user can pick up the handset at any time to take the
call or just let the caller continue to leave a message in his/her mailbox.
Help Key™ and Verbal User Guide™
These use hundreds of prompts to guide users through virtually every feature
of the system.
Virtual Answer Key™
For use when one is already on another call but wants to give special
attention to a second call that’s in call waiting. Set as many as two
programmable feature keys to be Virtual Answer Keys. Each plays a recorded
greeting telling the caller the user knows he/she is calling and, depending
on programming and how the prompt is recorded, can also give the caller an
easy way to dial out to another extension where he/she can gain immediate
Lets authorized personnel silently observe (and record) station-to-outside
Allows a caller forwarded to one’s voice mailbox to reach the user at an
external number (e.g., home phone or mobile phone).
Dedicated HOLD key
Supports both system-wide and exclusive (station-specific) hold. Permits
virtually unlimited hold “orbits.” (Also supports hold/retrieve with analog
phones.) Holds calls for easy pickup at any station without elaborate codes
to remember. For exclusive hold, just hold down the key for a second.
Optional 60-Key Expansion Console
Programmable feature keys
programmable feature keys can be programmed as follows:
Provides direct access to a particular desired line.
Provides direct access to, and lamp information for, extensions,
departments, guest mailboxes, etc.
Provides one-touch key for outside calls.
Special feature keys
Can be set to provide one-touch access to the following features:
Overhead paging key
Message monitor key
Manual day/night mode key
Background announce key
Service observing key
Personal greeting 1
Personal greeting 2
Personal greeting 3
ACD agent log on/off key
ACD agent wrap key
ACD administrator key
Missed Call key
Virtual Mailbox Key
Virtual Answer Key
Call forward key
Analog extension ports
Up to 30
analog extensions (28 on IVX) can be programmed, based on the number of cards
installed in the system. The ports can be defined as:
Designed to provide for standard 2500-type phones.
Connected via a tip-and-ring pair; will apply ring voltage whenever a line
rings in night mode.
If the auto attendant detects a fax tone, it will automatically forward the
tone to the analog port programmed as a fax device.
Incoming calls for a modem can be manually transferred to the modem
extension; also, the modem can automatically generate outbound calls.
A telephone connected to this port will automatically dial the programmed
ring-down extension number whenever the set is taken off-hook.
Configuration specs = CO (Central Office) outside lines × ESI Feature
Phones × analog ports.
Requires Caller ID service from your telephone service provider.
Requires use of ISDN Primary Rate Interface (PRI) line.
IVX is a
registered trademark of ESI (Estech Systems, Inc.). Microsoft, Outlook, and
Windows are registered trademarks of Microsoft Corporation.
E-Class products available from only Resellers with ESI factory training.
Product specifications subject to change without notice. Some features mentioned
herein may not yet be available.
2006 ESI (Estech Systems, Inc.).